Title:
Support Specialist – Japan

Job ID:
11207629

Job Number:
19-00515

Job Location:
Tokyo

Job Issue Date:
2019-08-20 06:41:13

Job Start Date:
2019-08-20 00:00:00

Job Description:

Description:

  • Our client is looking for a Support Specialist to join our Global Support team located in Japan, Tokyo.
  • This person will be responsible to provide technical support and be a focal point to our regional offices and customers.
  • The ideal candidate will be able to work under pressure and with tight SLAs to provide excellent service.
  • He or she is expected to be an autodidact who can push himself or herself to become a key player in the organization.

Responsibilities:

  • Handling and answering customers issues and tickets
  • Supporting Customers and regional offices for our SaaS applications
  • Building and maintaining strong and close relations with customers by performing weekly / monthly calls and follow ups
  • Building and Maintaining internal and external Knowledge base
  • Represent technical customer’s issues within the organization (Escalation to R&D, Product)

Requirements:

  • Ability to work full time
  • Relevant Education background (Practical engineer)
  • Proven experience working as a Pre/Post sales engineer.
  • Proven customer experience with technical orientation.
  • Strong computer user skills.
  • Knowledge of MySQL and MongoDB and experience in writing SQL Queries
  • Excellent problem-solving skills
  • Ability to function appropriately under stressful conditions. Good stress management skills required.
  • Strong written and verbal communication skills
  • Ability to work both in a team environment and individually
  • Willing to travel when required
  • Willing to work in non-working hours / days
  • Required Languages (Must) English and Japanese.