Title:
IT Support Specialist – London

Job ID:
11209807

Job Number:
19-00585

Job Location:
London

Job Issue Date:
2019-09-16 06:20:54

Job Start Date:
2019-10-31 00:00:00

Job Description:

Role Summary:
Our client, a leading online learning platform for higher education, is looking for a capable, motivated IT Support Specialist to help support our growing team and ensure we have the best working environment technically. This is a forward facing position which requires versatility, attention to detail and troubleshooting skills. In this role, you will be the front facing contact to manage IT requests ranging from break/fix issues, SaaS administration, asset management, MacBook deployment, onboarding, and infrastructure engineering. We run a fast-paced, but casual office, in a supportive atmosphere. As part of a small IT team, you’ll wear lots of hats and gain plenty of valuable experience.

What your day might look like:

  • Responsible Global IT Support for 500+ systems (95% Mac and 5% Lenovo), with issues coming in via phone, email, remote support, and walk-ups
  • Comfortable with troubleshooting issues and conducting hardware repairs to Macbooks, Windows laptops, and iMacs
  • SaaS management for all of our services (user account creation, deletion, and modification)
  • Manage various IT tools including Google Apps, JIRA, RingCentral, Slack, Adobe, Microsoft, Dropbox, Telecommunication, etc.
  • Daily duties can include receiving, prioritizing, documenting, routing, scheduling, help with general IT support, deep troubleshooting, documentation as well as A/V needs and project management as well as resolving any and all internal IT support requests
  • Conduct New Hire training, including orientation on company IT platforms and tool familiarity
  • MiFi, mobile phone deployment, troubleshooting, and configuration assistance
  • Familiarity with enterprise networking, basic network troubleshooting and WiFi support
  • Be a part of a small team, and work independently with minimal supervision; self-motivated self-starter that can initiate ideas, effectively prioritize and execute tasks in a fast paced environment, escalating when necessary

We like to talk with people who have the following:

  • 3+ years of IT or Desktop Support / System Administration
  • Good understanding of Mac and Windows operating systems
  • Familiarity with networking / distributed computing environment concepts; local and network based user and group accounts and permissions including technical knowledge of current software protocols and Internet standards, including TCP/IP (IP4 and IPv6), subnetting, DNS, DHCP
  • Ability to set expectations and provide exceptional customer service
  • Experience utilizing desktop management tools such as RDP, Zoom, Webex
  • Experience supporting and administering cloud applications, including Box, Google Apps for the Enterprise, Gmail, Calendaring, Drive, Sites, Groups
  • Experience training and explaining complex topics to end users, and interacting candidly and positively with management