Field Support Engineer- Bulgaria

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Job Number:

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Job Issue Date:
2019-10-21 11:46:33

Job Start Date:
2019-11-30 00:00:00

Job Description:

Job Description
A leading global provider of security and intelligence data mining software is looking for a FSE (Field Support Engineer) for supporting of complex and advanced systems.The FSE must have knowledge of a wide variety of IT and telephony technologies, both software and hardware.

Key Responsibilities:

  • Providing the first level of technical support to the company's customers.
  • Perform hardware and software installations and integrations and system upgrades.
  • Perform the basic diagnosis and troubleshooting of hardware and software problems associated with service requests.
  • Track and follow-up on customer service requests, until they are closed.
  • Apply hardware and software resolutions and approved configuration changes.
  • Perform scheduled maintenance activity on hardware and software systems.
  • Site survey preparations, documentation production and update.

Qualifications and skills

  • Proactive, highly motivated individual.
  • Excellent communication and Fluent English.
  • At least 3 years of experience in the software industry.
  • EU National, with ability to pass the security clearances required at the company's customers.
  • Technical requirements:

·         Hardware knowledge and physical installation. Fault-finding to Field Replaceable Unit level.
·         Storage technologies SAN / NAS (e.g. Netapp and EMC).
·         Windows server installation, configuration and administration (Win2k3 onwards).
·         Active Directory configuration and administration.
·         CITRIX configuration and administration (Xenapp onwards).
·         Red Hat Linux configuration and administration.
·         VMware virtualization.
·         Database – Sybase ASE, Sybase IQ, Mysql, SQL server.
·         Networking Protocols and Infrastructure understanding.
·         Telecommunications protocols and technologies (GSM / GPRS / 3G / UMTS / 4G (LTE) / PSTN / SS7 / E1 / T1….).

  • Analysis technology (Packet sniffing and capture. Data traffic and packet stream analysis tools).

Work Location
Sofia, Bulgaria