End User Support Admin – New Zealand
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As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Telecommunication, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
You’ll provide tech support to over 250 employees at our rapidly expanding Christchurch R & D hub.
Provide desktop hardware and software support via email, telephone, chat, and web conference.
Identify, troubleshoot, and resolve technical issues.
Assist employees in configuring and supporting software applications including MS Office Suite, Webex, anti-virus/spyware &Google Apps.
Provide telephony support for VoIP system.
Provide training and advice on the use of systems and applications related to internal products and services.
You’ll need to have:
3 to 5 years’ experience in a similar role
Excellent technical, analytical and organisational skills
Outstanding verbal and written communications skills
Ability to effectively engage in high level, self-directed time management and prioritisation
Motivation and ability to acquire new skills
Even better if you have:
In depth experience with Mac OS (installation, maintenance, troubleshooting)
Familiarity with CompTia+ troubleshooting practices and standards
IT related technical certifications a plus
Complete understanding and application of industry standard troubleshooting practices and standards