Installation Scheduler – Netherlands
Provide the scheduling of installations and fulfilment support in a fast paced, high growth environment.
Reach out to customers to schedule installation of orders, while coordinating with subcontractor technicians.
Escalate all order issues with Operations Management team.
Participate on weekly installations review calls providing updates on outstanding orders.
Understanding of Salesforce.com and SAP, and or willing to master the website at a fast pace.
Ability to work Independently.
Keep organised records of customer orders.
Identify and recommend opportunities to improve processes.
Ability to make and receive 100 phone calls per day.
Strong Communication Skills:
Strong Listening Skills.
One second language required – English.
Pleasant and personable approach addressing customers and co-workers.
Ability to build and maintain a great relationship with sub-contractor technicians, and with our Sales department.
Willingness to negotiate, and persuade customer to take installation as soon as possible.
Customer and Detail Focused:
Works hard to ensure customer satisfaction
Recognizes customer needs
Willingness to accept and take ownership of customer issues
Excellent attention to detail processing orders
Tolerance of Ambiguity/Flexibility
Accepts and thrives in an ever-changing environment